General/Company

What is your phone number, operating hours and address?

  • Phone: 757.934.2113
  • Physical Address: 2815-L Godwin Blvd. Suffolk, VA 23434
  • Email: orders@ecopico.com.
  • Hours: M-F 9 a.m. to 5 p.m. EST.

Products/Ordering

How do I order multiple pieces?

Please place separate orders for each different piece you would like us to produce. For example, if you want 3 different 8.5x11 brochures, please place 3 orders. Of course , the price for 3,000 of one brochure is not the same as the price for 1,000 each of 3 different brochures.

What type of paper will my job be printed on?

We have many kinds of paper. If you are unsure what type of paper to have your job produced on please give us a call at 757.934.2113 and we will be more than happy to discuss paper options with you.

Our standard papers are: 20# white bond, 28# bright white bond, 80# gloss text, 100# gloss text, 100# silk text, 80# uncoated cover, 80# gloss cover, 100# gloss cover, 100# silk cover.  We also have labels, colored sheets, and envelopes.

Will my job match what I see on my monitor?

Most people are surprised how well their printed piece matches what they see. But, due to wide variations with monitor calibration some printed colors may not match exactly what you see on your screen.

Will I always receive the exact quantity I order?

We usually print a few extra. On occasion there may be slightly fewer than you ordered. Printing industry trade standards allow for underages of 5% .  If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

What if I want to change something on my order after I’ve placed the order or approved the proof?

Once you have placed your order you may make changes as long as the job has not yet been produced. If it has already been produced you will need to place another order. If our graphics department has created the artwork and you have approved the proof there will be an additional minimum artwork charge of $20.00. If the changes or work being requested will be more than the $20.00 minimum we will contact you before beginning work.

Can you mail my postcards, brochures etc. if I send you a mailing list?

Yes! Copico will be happy to mal your materials to a list of addresses you supply. Please upload an excel file with separate columns each for Name, street address, suite/apt., city, state and zip.

Can you use my mailing permit and mail my material for your location?

We are only able to mail from our service location using only our mail permit as mail permits are tied to local USPS offices and can only be used at the locality where they are issued. If you would like us to address your material and ship it to you, you could use your own permit and mail it from your location.

What file types do you accept?

Our favorite file type is a PDF but, we can also accept Photoshop, Illustrator, InDesign, Word, Excel, Publisher and Powerpoint, tiff, jpeg and Dwf’s.

When sending native files in PS, IL or Ind. Please include all linked files and fonts and be sure to flatten the before sending it to us. When possible please package the file and then send us the “package”.

With publisher files we prefer that you use the pack and go feature “take to a commercial printer”. This gathers all fonts and images, creates a PDF and also zips them all together.

What is the difference between RGB color and CMYK color and which should I use?

RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full color printing".

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors.

Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. We request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in color when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK color builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable. 

What is a bleed and how should I set it up?

Bleed Guidelines - What bleed is and how to use it properly

Bleed is a printing term that is used to describe a document which has images or elements that touch the edge of the page, extending beyond the trim edge and leaving no white margin.  When a document has bleed, it must be printed on a larger sheet of paper and then trimed down.

The example below shows how a document should be set up with bleed. This is the way you must set up your document if you intend to have graphics that extend all the way to the edges of the cut item. 

The example uses a business card, however the same principle and measurements apply to a document of any size. 

This does not only pertain to small printed items such as postcards, but larger documents as well. No printers can print right to the edge of a sheet therefore any standard size prints with bleed must actually be printed on a larger sheet and cut down. For example, an 8.5”x11” page with bleed must be printed on an 11”x17” sheet and then cut to size.

bleed_diagram

COMMON DOCUMENT & THEIR MEASUREMENTS WITH BLEED

  • 3.5” x 2“ business card  --->  3.75” x 2.25”
  • 4” x 6” postcard      --->       4.25” x 6.25”
  • 5” x 7” invitation     --->        5.25” x 7.25”
  • 8.5” x 11” sheet     --->        8.75” x 11.25”
  • 11” x 17” sheet      --->        11.25” x 17.25”
  • 12” x 18” sheet      --->        12.25” x 18.25”

The exception to the rule is LARGE FORMAT POSTERS

  • unmounted posters do not require bleed
  • mounted posters require 0.25” bleed on each side

For example:

  • 18” x 24”  --->   18.5” x 24.5”
  • 20“ x 20”  --->   20.5“ x 20.5”
  • 24” x 36”  --->   24.5” x 36.5”

Do I need to impose (place multiple images in a sheet) my order if I can fit more than one a sheet?

No, please do not impose before sending your file to us. The way we print is different than MS Word, Publisher or Powerpoint layout your documents. Please send us a single layout of your job and we will handle any imposition on our end. If you do send your job imposed or multiple up you will incur additional design/pre-press charges.

What resolution should be files be?

For best results all files and images should be at 300 dpi for standard printing whenever possible. Pictures and graphics pulled from the web are often only 72 or 96 dpi. Avoid these graphics, they will look pixilated and blocky when printed.

For large format printing for signs, posters and banners 150 is the preferred resolution.